- Before you begin
Make sure you have:
- An internet connection (internet service provider fees may apply).
- Sufficient data storage available on a computer, USB or external drive for the download.
- A blank USB flash drive with at least 5 GB of space or blank DVD (and DVD burner) if you want to create media. We recommend using a blank USB or blank DVD, because any content on it will be deleted.
- When burning a DVD from an ISO file, if you are told the disc image file is too large you will need to use Dual Layer (DL) DVD Media.
Check these things on the PC where you want to install Windows 10:
- 64-bit or 32-bit processor (CPU). You’ll create either the 64-bit or 32-bit version of Windows 10 that’s appropriate for your CPU. To check this on your PC, go to PC info in PC settings or System in Control Panel, and look for System type.
- System requirements. See the system requirements before installing Windows 10. We also recommend that you visit your PC manufacturer's website for info about updated drivers and hardware compatibility.
- Language in Windows. You'll need to choose the same language when you install Windows 10. To see what language you're currently using, go to Time and language in PC settings or Region in Control Panel.
- Edition of Windows. You should also choose the same edition of Windows. To check what edition you're currently running, go to PC info in PC settings or System in Control Panel, and look for Windows edition. Windows 10 Enterprise isn’t available here. Please see the Volume Licensing Service Center for more information.
- Microsoft Office products. If you just purchased a new device that includes Office 365, we recommend redeeming (installing) Office before upgrading to Windows 10. To redeem your copy of Office, please see Download and install Office 365 Home, Personal, or University on your PC. For more information, check How to upgrade to Windows 10 on new devices that include Office 365.
If you have Office 2010 or earlier and choose to perform a clean install of Windows 10, you will need to locate your Office product key. For tips on locating your product key, check Find your Office 2010 product key or Enter the product key for your Office 2007 program.
Nov 18, 2019 The Windows 10 Update Assistant downloads and installs feature updates on your device. Feature updates like Windows 10, version 1909 (a.k.a. The Windows 10 November 2019 Update) offer new functionality and help keep your systems secure. You’ll get these updates automatically after you download the Update Assistant. Apr 10, 2018 How to download the Windows 10 April 2018 Update manually. A new version of Windows is out. Learn how to get it now instead of waiting for Microsoft to roll it out to your PC.
-->Find information on known issues and the status of the rollout for Windows 10, version 1903 and Windows Server, version 1903. Looking for a specific issue? Press CTRL + F (or Command + F if you are using a Mac) and enter your search term(s).
Windows 10, version 1903 (the May 2019 Update) is designated ready for broad deployment for all users via Windows Update. We recommend commercial customers running earlier versions of Windows 10 begin broad deployments of Windows 10, version 1903 in their organizations. Note Follow @WindowsUpdate to find out when new content is published to the release information dashboard. |
Known issues
This table offers a summary of current active issues and those issues that have been resolved in the last 30 days.
| Summary | Originating update | Status | Last updated |
| Unable to create local users in Chinese, Japanese and Korean during device setup You might be unable to create users in Chinese, Japanese and Korean using Input Method Editor (IME) during OOBE. See details > | OS Build 18362.356 September 10, 2019 KB4515384 | Resolved KB4530684 | December 10, 2019 10:00 AM PT |
| Issues with some older versions of Avast and AVG anti-virus products Microsoft and Avast has identified compatibility issues with some versions of Avast and AVG Antivirus. See details > | N/A | Mitigated External | November 25, 2019 05:25 PM PT |
| Intermittent loss of Wi-Fi connectivity Some older devices may experience loss of Wi-Fi connectivity due to an outdated Qualcomm driver. See details > | OS Build 18362.116 May 21, 2019 KB4505057 | Resolved External | November 22, 2019 04:10 PM PT |
| Unable to discover or connect to Bluetooth devices using some Realtek adapters Microsoft has identified compatibility issues with some versions of Realtek Bluetooth radio drivers. See details > | OS Build 18362.116 May 21, 2019 KB4505057 | Resolved External | November 15, 2019 05:59 PM PT |
| Updates may fail to install and you may receive Error 0x80073701 Installation of updates may fail and you may receive error code 0x80073701. See details > | OS Build 18362.145 May 29, 2019 KB4497935 | Resolved | November 12, 2019 08:11 AM PT |
| TLS connections might fail or timeout Transport Layer Security (TLS) connections might fail or timeout when connecting or attempting a resumption. See details > | OS Build 18362.418 October 08, 2019 KB4517389 | Mitigated External | November 05, 2019 03:36 PM PT |
| Intel Audio displays an intcdaud.sys notification Devices with a range of Intel Display Audio device drivers may experience battery drain. See details > | OS Build 18362.116 May 21, 2019 KB4505057 | Resolved External | November 12, 2019 08:04 AM PT |
| Gamma ramps, color profiles, and night light settings do not apply in some cases Microsoft has identified some scenarios where gamma ramps, color profiles and night light settings may stop working. See details > | OS Build 18362.116 May 21, 2019 KB4505057 | Resolved KB4505903 | July 26, 2019 02:00 PM PT |
Issue details
November 2019
| Details | Originating update | Status | History |
| Issues with some older versions of Avast and AVG anti-virus products Microsoft and Avast has identified compatibility issues with some older versions of Avast Antivirus and AVG Antivirus that might still be installed by a small number of users. Any application from Avast or AVG that contains Antivirus version 19.5.4444.567 or earlier is affected. To safeguard your upgrade experience, we have applied a hold on devices with affected Avast and AVG Antivirus from being offered or installing Windows 10, version 1903 or Windows 10, version 1909, until the application is updated. Affected platforms:
Workaround: Before updating to Windows 10, version 1903 or Windows 10, version 1909, you will need to download and install an updated version of your Avast or AVG application. Guidance for Avast and AVG customers can be found in the following support articles: Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until a new version of your Avast or AVG application has been installed and the Windows 10, version 1903 or Windows 10, version 1909 feature update has been automatically offered to you. Back to top | N/A | Mitigated External | Last updated: November 25, 2019 05:25 PM PT Opened: November 22, 2019 04:10 PM PT |
| TLS connections might fail or timeout Updates for Windows released October 8, 2019 or later provide protections, tracked by CVE-2019-1318, against an attack that could allow unauthorized access to information or data within TLS connections. This type of attack is known as a man-in-the-middle exploit. Windows might fail to connect to TLS clients and servers that do not support Extended Master Secret for resumption (RFC 7627). Lack of RFC support might cause one or more of the following errors or logged events:
Affected platforms:
Next Steps: Connections between two devices running any supported version of Windows should not have this issue when fully updated. There is no update for Windows needed for this issue. These changes are required to address a security issue and security compliance. For information, see KB4528489. Back to top | OS Build 18362.418 October 08, 2019 KB4517389 | Mitigated External | Last updated: November 05, 2019 03:36 PM PT Opened: November 05, 2019 03:36 PM PT |
October 2019
| Details | Originating update | Status | History |
| Unable to create local users in Chinese, Japanese and Korean during device setup When setting up a new Windows device using the Out of Box Experience (OOBE), you might be unable to create a local user when using Input Method Editor (IME). This issue might affect you if you are using the IME for Chinese, Japanese, or Korean languages. Note This issue does not affect using a Microsoft Account during OOBE. Affected platforms:
Resolution: This issue was resolved in KB4530684. Back to top | OS Build 18362.356 September 10, 2019 KB4515384 | Resolved KB4530684 | Resolved: December 10, 2019 10:00 AM PT Opened: October 29, 2019 05:15 PM PT |
Install Updates Manually
August 2019
| Details | Originating update | Status | History |
| Updates may fail to install and you may receive Error 0x80073701 Installation of updates may fail and you may receive the error message, 'Updates Failed, There were problems installing some updates, but we'll try again later' or 'Error 0x80073701' on the Windows Update dialog or within Update history. Affected platforms:
Resolution: This issue has been resolved for most users. If you are still having issues, please see KB4528159. Back to top | OS Build 18362.145 May 29, 2019 KB4497935 | Resolved | Resolved: November 12, 2019 08:11 AM PT Opened: August 16, 2019 01:41 PM PT |
Manual Updates For Windows 10
May 2019
Windows 10 Beginners Guide
| Details | Originating update | Status | History |
| Intermittent loss of Wi-Fi connectivity Some older devices may experience loss of Wi-Fi connectivity due to an outdated Qualcomm driver. An updated Wi-Fi driver should be available from your device manufacturer (OEM). To safeguard your upgrade experience, we have applied a hold on devices with affected Qualcomm driver from being offered Windows 10, version 1903 or Windows 10, version 1909, until the updated driver is installed. Affected platforms:
Resolution: This issue was resolved with an updated Qualcomm Wifi driver and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to offered Windows 10, version 1909 or Windows 10, version 1903. Back to top | OS Build 18362.116 May 21, 2019 KB4505057 | Resolved External | Last updated: November 22, 2019 04:10 PM PT Opened: May 21, 2019 07:13 AM PT |
| Unable to discover or connect to Bluetooth devices using some Realtek adapters Microsoft has identified compatibility issues with some driver versions for Bluetooth radios made by Realtek. To safeguard your update experience, we have applied a compatibility hold on devices with affected driver versions for Realtek Bluetooth radios from being offered Windows 10, version 1903 or Windows Server, version 1903 until the driver has been updated. Affected platforms:
Resolution: This issue was resolved with an updated driver for the affected Realtek Bluetooth radio and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to offered Windows 10, version 1909 or Windows 10, version 1903. Back to top | OS Build 18362.116 May 21, 2019 KB4505057 | Resolved External | Last updated: November 15, 2019 05:59 PM PT Opened: May 21, 2019 07:29 AM PT |
| Intel Audio displays an intcdaud.sys notification Microsoft and Intel have identified an issue with a range of Intel Display Audio device drivers that may result in higher than normal battery drain. If you see an intcdaud.sys notification or “What needs your attention” notification when trying to update to Windows 10, version 1903, you have an affected Intel Audio Display device driver installed on your machine (intcdaud.sys, versions 10.25.0.3 through 10.25.0.8). To safeguard your update experience, we have applied a compatibility hold on devices with drivers from being offered Windows 10, version 1903 until updated device drivers have been installed. Affected platforms:
Resolution: This issue was resolved with updated drivers from your device manufacturer (OEM) or Intel. The safeguard hold has been removed. Note If you are still experiencing the issue described, please contact your device manufacturer (OEM). Back to top | OS Build 18362.116 May 21, 2019 KB4505057 | Resolved External | Last updated: November 12, 2019 08:04 AM PT Opened: May 21, 2019 07:22 AM PT |
| Gamma ramps, color profiles, and night light settings do not apply in some cases Microsoft has identified some scenarios where gamma ramps, color profiles and night light settings may stop working. Microsoft has identified some scenarios in which these features may have issues or stop working, for example:
Affected platforms:
Resolution: This issue was resolved in KB4505903 and the safeguard hold has been removed. Back to top | OS Build 18362.116 May 21, 2019 KB4505057 | Resolved KB4505903 | Resolved: July 26, 2019 02:00 PM PT Opened: May 21, 2019 07:28 AM PT |